Privacy and Data Handling Policy

Your personal information is protected with us and handled responsibly.

Introduction to Our Privacy Policy

Sorellimavex is committed to safeguarding your personal information in compliance with South African regulations. This Privacy Policy explains what data we collect, why, and how we use it.

By using our website and services, you trust us with your data. We only use your information for the purposes outlined here and respect your choices at every step.

How We Collect Your Data

We gather information you provide when contacting us directly, as well as data from cookies and online tools to improve your website experience.

Information You Provide Directly

  • • Name and contact details submitted via forms or inquiries online.
  • • Feedback you give about our gardening services or team.
  • • Service requests, bookings, or communication history.
  • • Preferences you indicate for scheduling or types of services.
  • • Any other details you give when interacting with us.

Information Collected Automatically

  • • Browser type and device information collected during your visit.
  • • IP address and approximate geographic region from network data.
  • • Website activity such as pages visited and time spent on each page.
  • • Cookie preferences and consent choices collected on arrival.
  • • Technical information for website security and diagnostics.

How We Use Your Data

Your details help us communicate, schedule services, respond to requests, and improve your online experience through analytics and feedback.

  • • Maintain or enhance our gardening services to suit your needs.
  • • Reply to your questions, service bookings, or support requests.
  • • Send service alerts, appointment reminders, or helpful tips.
  • • Gather anonymous statistics to improve our website and services.
  • • Comply with legal obligations relevant to our industry.
  • • Improve site navigation and technical performance.
  • • Detect and prevent potential fraud or misuse.

Our Commitment: Your privacy and online security are our priority. We regularly update our measures to meet South African legal requirements and evolving best practices.

When We Share Your Information

Your information is shared only as necessary—to service providers or legal entities under strict privacy contracts or where required by law.

Working with Service Providers

We may share your details with trusted partners who help us provide email, IT support, or online tools. Their use is strictly for service delivery only.

Legal Requirements

Occasionally, legal or regulatory obligations may require sharing specific data safely.

Anonymous Statistics and Reports

Statistics for planning or reporting never identify you personally.

Your Rights and Choices Matter

You have the right to access, update, correct, object to, or remove your information. Contact us for any data-related requests.

  • • Request access to view the personal information we hold.
  • • Request corrections to any inaccurate or outdated data.
  • • Ask for certain personal data to be deleted or anonymised.
  • • Request your personal data in a commonly used format.
  • • Object to some uses, such as marketing or analytics.
  • • Request temporary limits on data processing while issues are reviewed.

Simply reach out for privacy concerns or to request assistance about your data.

How We Protect Your Data

We use industry-standard security protocols, regular software updates, and strict data access rules to protect your information against unauthorised use.

Technical Security Measures

  • • Secure connections and encryption protect transmissions.
  • • Regular software and platform patches are maintained.
  • • Firewall and malware monitoring tools are deployed.
  • • Redundancy and secure backups are in use.

Organisational Safeguards

  • • Only trained staff have access to private client data.
  • • Employee privacy and cyber security training required.
  • • Strict role-based access for sensitive information.
  • • Routine audits check security compliance.

How Long We Keep Your Data

Personal data is kept only as necessary for operational, legal, or safety reasons, then securely deleted or anonymised.

  • • Account information retained for service duration.
  • • Service interaction notes held for relevant period.
  • • Communication records stored for client support.
  • • Transaction history kept per South African laws.
  • • Marketing data maintained only if you consent.

All retention and deletion practices follow legal timelines and industry guidelines.

International Data Transfers

Transfers rarely happen, but always use appropriate safeguards like contracts and data protection standards.

  • • Legitimate interests and legal bases reviewed.
  • • Binding agreements ensure data confidentiality.
  • • Providers follow recognised security standards.
  • • We comply with South African data transfer rules.

Cookies and Tracking Tools

Cookies enhance your browsing experience and collect usage data. Consent is managed per local regulations, and you can adjust browser settings.

Cookie Types Used

  • • Necessary for security and smooth website operation.
  • • Analyse performance and troubleshoot errors.
  • • Remember user preferences or selections made.
  • • Enable additional features such as chat or forms.

Manage cookie choices any time via your browser or our website banner.

About Policy Changes

We update our policies to reflect changing regulations or services. Important updates are communicated promptly and take effect immediately.

  • • Notice on our website banner.
  • • Email sent to users if required.
  • • Revision date displayed at page top.
  • • Summary included in update notes.

Check this page for the most recent policy each time you use our site.

Questions or Requests About Privacy

We’re here to help—contact us for privacy questions or data access errors.

Sorellimavex

155 West Street, Sandton, Johannesburg 2196 South Africa

Phone: +27(54)6538250

Email: content@sorellimavex.world

Last reviewed January 10, 2026

Policy effective from January 10, 2026